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Listen to me: Improving process model matching through user feedback

Authors

Christopher Klinkmüller, Henrik Leopold, Ingo Weber, Jan Mendling and André Ludwig

University of Leipzig

Wirtschaftsuniversitaet Wien

NICTA

UNSW

Abstract

Many use cases in business process management rely on the identification of correspondences between process models. However, the sparse information in process models makes matching a fundamentally hard problem. Consequently, existing approaches yield a matching quality which is too low to be useful in practice. Therefore, we investigate incorporating user feedback to improve matching quality. To this end, we examine which information is suitable for feedback analysis. On this basis, we design an approach that performs matching in an iterative, mixed-initiative approach: we determine correspondences between two models automatically, let the user correct them, and analyze this input to adapt the matching algorithm. Then, we continue with matching the next two models, and so forth. This approach improves the matching quality, as showcased by a comparative evaluation. From this study, we also derive strategies on how to maximize the quality while limiting the additional effort required from the user.

BibTeX Entry

  @inproceedings{Klinkmller_LWML_14,
    publisher        = {Springer},
    doi              = {10.1007/978-3-319-10172-9_6},
    author           = {Klinkmüller, Christopher and Leopold, Henrik and Weber, Ingo and Mendling, Jan and Ludwig, André},
    month            = sep,
    year             = {2014},
    keywords         = {bpm, process similarity, process model matching},
    title            = {Listen to me: Improving Process Model Matching through User Feedback},
    booktitle        = {International Conference on Business Process Management (BPM)},
    pages            = {84--100},
    address          = {Eindhoven, Netherlands}
  }

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